Privacy Policy
We respect your privacy and are committed to protecting your personal information
Last Updated: March 2025 | Effective Date: January 1, 2025
Introduction
arariusium operates under Australian privacy laws, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle your personal information when you use our financial analysis services.
We've written this in plain language because privacy shouldn't require a law degree to understand. If something's unclear, reach out. We're here at 72 William St, Rockhampton QLD 4700, and we actually respond to questions.
What Information We Collect
We collect different types of information depending on how you interact with our services. Here's what that looks like in practice.
Information You Give Us Directly
- Contact details when you register or request information (name, email, phone number)
- Business information needed for financial analysis services
- Financial data you upload or provide for analysis purposes
- Payment information when you subscribe to our services
- Communication content when you email us or use contact forms
Information Collected Automatically
When you visit our website, certain technical information gets logged automatically. This includes your IP address, browser type, pages visited, and how long you stayed. We use this to improve site performance and understand how people use our tools.
We also use cookies. Some are essential for the site to function. Others help us understand usage patterns. You can control these through your browser settings, though some features might not work if you disable them all.
How We Use Your Information
Your information serves specific purposes. We don't collect data just for the sake of it.
- Providing our financial analysis services and generating reports you've requested
- Processing payments and maintaining your account
- Communicating with you about services, updates, or issues
- Improving our platform based on how it's actually being used
- Meeting legal obligations under Australian financial regulations
- Detecting and preventing fraud or security issues
Marketing Communications
We'll only send marketing emails if you've opted in. You can unsubscribe anytime through the link in every email. Service-related communications (like account updates or security alerts) aren't optional—those are part of using the platform.
Data Storage and Security
Your data is stored on secure servers within Australia. We use industry-standard encryption for data in transit and at rest. That means your financial information is protected both when moving between systems and when sitting in storage.
Our security measures include firewalls, access controls, regular security audits, and staff training. We limit access to personal information to employees who genuinely need it for their roles.
But let's be realistic—no system is 100% secure. We take security seriously and invest in protecting your data, but we can't guarantee absolute security. What we can guarantee is that if something goes wrong, we'll notify you promptly as required by Australian law.
Sharing Your Information
We don't sell your personal information. Period. But we do share it in specific circumstances.
Service Providers
We work with third-party providers for things like payment processing, cloud hosting, and analytics. These companies only get the data they need to perform their specific function, and they're contractually bound to protect it.
Legal Requirements
We'll disclose information if required by Australian law, court order, or government request. We may also share information to protect our rights, prevent fraud, or address security issues.
Business Transfers
If arariusium is acquired or merges with another company, your information would be transferred as part of that transaction. You'd be notified beforehand.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do and how to do it.
| Your Right | What It Means | How to Exercise It |
|---|---|---|
| Access | Request a copy of personal information we hold about you | Email info@arariusium.com with your request |
| Correction | Request corrections to inaccurate information | Contact us with details of what needs correcting |
| Deletion | Request deletion of your data (with some exceptions) | Submit a deletion request via email |
| Complaint | Lodge a privacy complaint about how we handle your data | Contact our privacy officer directly |
We respond to access requests within 30 days. If we can't meet that deadline, we'll let you know why and when you can expect a response. There's no charge for most requests, though we may charge a reasonable fee for complex or repeated requests.
Data Retention
We keep your information for as long as you're an active customer. After your account closes, we retain certain data to meet legal obligations—Australian tax law requires us to keep financial records for seven years.
Once the retention period expires, we securely delete your information. This involves more than just hitting delete. We use methods that make the data unrecoverable.
What Gets Deleted, What Doesn't
Personal identifiers and financial data get deleted after retention periods. Aggregated, anonymized usage statistics may be kept indefinitely since they can't identify you. Legal or compliance records stay as long as required by law.
International Data Transfers
We primarily store data within Australia. However, some service providers operate globally, which means your data might be processed in other countries. When this happens, we ensure those providers meet Australian privacy standards through contractual agreements.
If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia under Australian privacy law.
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent who believes we've collected your child's information, contact us immediately and we'll delete it.
Cookies and Tracking
We use several types of cookies on our website. Here's what each does:
- Essential cookies: Required for the site to function. You can't opt out of these.
- Analytics cookies: Help us understand how people use the site so we can improve it.
- Preference cookies: Remember your settings and choices.
- Performance cookies: Monitor site speed and identify technical issues.
You can manage cookies through your browser settings. Just know that blocking certain cookies might affect site functionality.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last modified this policy. We keep previous versions archived if you want to review what changed.
Making a Complaint
If you're concerned about how we've handled your personal information, contact us first. We take complaints seriously and investigate them promptly.
Our process: We'll acknowledge your complaint within 7 days and provide a full response within 30 days. If the issue is complex, we'll keep you updated on progress.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website is oaic.gov.au, and they provide free independent review of privacy complaints.
Questions About Privacy?
If something in this policy is unclear or you have specific questions about how we handle your information, we're here to help.